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SHIPPING POLICY

Domestic Shipping Policy

  • Most of our products are made to order!

  • Premade items are packed within 3-4 days after purchase.

  • Handmade items take a bit longer to get made and ready to ship so please allow 1-3 weeks for the items to ship depending on the complexity, quantity, and nature of the item!

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

  • Shipping price and time can vary greatly from location to location.

 

International Shipping Policy

  • Shipping Internationally does tend to cost more per shipment but we try our best to find the best price.

  • As a very small business, it is possible to fall into issues shipping internationally. If any issues with your order occur we will contact you as soon as possible! Please respond within 3-5 days.

  • All extra fees are to be covered by the customer.

  • Some countries can be unpredictable with customs and allowing shipments from the USA if by any chance we are unable to ship your package, you will be notified and will be contacted to discuss a refund for the items purchased.

Pre-Orders

Please be sure to check the date of the preorder before purchase. Estimated dates of shipment will be listed on any and all pre-order items! Emails will be sent out when production of the items begins to better notify you of the timeline! Please note that Pre-Order items are non-refundable, Thank you for your understanding!

CUSTOMER  SUPPORT  INFORMATION

  • Unfortunately at the time we do not take returns.

  • If you have ANY questions, comments, or concerns with your package please contact us via e-mail and we can discuss the situation farther. 

  • Refunds can be discussed via e-mail if your order was incorrectly packaged by us or if the goods have been damaged in transit.

  • As of right now customer support is completely handled by myself the owner so please allow up to 2-3 days for a response.

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